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The 'robot lawyer' that uses legal loopholes to win travellers refunds on plane tickets and hotel bookings

  • DoNotPay was created by Stanford University tech whizz, Joshua Browder
  • The chatbot uses 'robot lawyers' to negotiate cheaper travel prices
  • The online service is free and users get to keep 100% of what they save

Have you ever booked a flight or hotel and then noticed that the prices drop after you've shelled out?

A computerised legal tool has expanded its offerings in a bid to help travellers recuperate losses like this on holiday bookings.

DoNotPay – masterminded by Stanford University tech whizz Joshua Browder – uses a 'robot lawyer' to find legal loopholes and negotiate cheaper prices or re-book reservations for customers if prices lower after they've paid.

DoNotPay - masterminded by Stanford University tech whizz Joshua Browder - uses a 'robot lawyer' to find legal loopholes and negotiate cheaper prices or re-book travel reservations for customers if prices lower after they've paid 

DoNotPay – masterminded by Stanford University tech whizz Joshua Browder – uses a 'robot lawyer' to find legal loopholes and negotiate cheaper prices or re-book travel reservations for customers if prices lower after they've paid 

Once a customer signs up, the sophisticated bot automatically looks for all the travel confirmations in the user's email inbox and checks for fluctuations in price about 17,000 times a day until the departure date.

If the flight or hotel price drops, DoNotPay claims it would bag the better deal and make the vendor refund the difference.

'In the US (unlike Europe unfortunately), there are about 70 different loopholes that will make even the most non-refundable ticket refundable,' Browder told Business Insider, explaining how his invention works.

He added that in beta testing, 68 per cent of flights saw prices decline by an average of $140 (£100). 

The largest difference that DoNotPay has seen to date is $650 (£465).

The online service is currently free to sign up to and users get to keep 100 per cent of what they save.

Once a customer signs up, the sophisticated bot automatically looks for all the travel confirmations in the user's email inbox and check for fluctuations in price about 17,000 times a day until the departure date 

Once a customer signs up, the sophisticated bot automatically looks for all the travel confirmations in the user's email inbox and check for fluctuations in price about 17,000 times a day until the departure date 

If your flight is delayed, the airline loses your luggage, or you are unhappy with an aspect of your travel service, DoNotPay will also fight for you. 

The site reports that it has already 'claimed millions without charging a cent'. On average, it says it saves the average traveller $415 (£297).

British-American entrepreneur Browder initially created the DoNotPay robot to appeal parking tickets in the UK and it later launched in the U.S. 

Since its inception, it claims to have saved drivers more than $3 million (£2.15 million) dollars. 

Browder created this technology when he was 18 years old, after receiving a parking ticket on a Saturday and experienced how time consuming the appeals process is.

‘I realized there is a formulated process for appealing tickets, so I wrote a script that does the same thing and I started winning,’ Browder told the Celebrity Rave in 2016.

‘I created this robot to help people with legal issues and make it a free service.'

Browder launched DoNotPay’s flight and hotel price protection service on March 6. 

ABOUT THE AUTHOR celebrityrave

Journalist, writer and broadcaster, based in London and Paris, her latest book is Touché: A French Woman's Take on the English. Read more articles from Agnes.

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