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Costa Del Soul! Grandmother's holiday was ruined when she spotted BODIES being wheeled into a morgue outside her four-star hotel room just months after the death of her brother-in-law

  • Jackie Colbert says she and husband were regularly greeted by sight of bodies
  • Local morgue could be seen from their balcony during the £3,750 Thomson trip 
  • She claimed the issue was made worse by the recent death of her brother-in-law
  • The couple filmed footage from their room at the Club Hotel Rui in Torremolinos
  • Have you experienced issues on holiday? Email alex.robertson@mailonline.co.uk

A grandmother says her £3,750 Thomson holiday to Spain was ruined after she discovered her room at the four-star hotel overlooked a morgue.

Jackie Colbert, 60, says she and husband James were regularly greeted by the sight of bodies on stretchers and hearses outside their bedroom window.

Mrs Colbert, from Glasgow, said the issue was made worse due to the fact that her brother-in-law had recently died, causing her to experience flashbacks.

The couple filmed footage from their room at the Club Hotel Rui in Torremolinos, Costa Del Sol, which shows two orderlies wheeling a body under a white sheet.

Jackie Colbert, 60, says she and husband James were regularly greeted by the sight of bodies on stretchers and hearses outside their bedroom window
Footage filmed from the four-star hotel balcony shows a dead body being wheeled into a morgue

Jackie Colbert, 60, says she and husband James were regularly greeted by the sight of bodies on stretchers (pictured) outside their bedroom window

Another video taken by Mrs Colbert shows a hearse arriving at the gates of the local hospital, named Maritimo Cita Previa, to pick up a body for a burial.

The grandmother-of-two claims she was forced to put towels up to obscure the view but could still hear 'trolleys rattling' each night.

She said: 'One night we were sat on the balcony when we heard this rattling noise at around 1am.

'I looked over and saw this body being wheeled into the building next to us. I couldn't believe it. It really unsettled me.

'I think it's just a complete lack of respect for those that have passed away and for guests to have to witness this.

'There was no mention of the morgue when we were booking the hotel, if there was I would have been a bit less shocked or I could have picked a different hotel.'

Jackie and James Colbert (pictured) claim they were forced to put towels up to obscure the view but could still hear 'trolleys rattling' each night

Jackie and James Colbert (pictured) claim they were forced to put towels up to obscure the view but could still hear 'trolleys rattling' each night

A hearse arrives at the morgue
The view of Maritimo Cita Previa hospital from the couple's balcony

A hearse is shown arriving at the morgue (left). Picture right, the view of Maritimo Cita Previa hospital from the couple's balcony

She added: 'I can't get the thought of someone who has just passed away being wheeled into the morgue, in full view of holiday makers, out of my head.

'It was like they had been stripped of their dignity. I wouldn't like the thought of my family members being seen like that. 

'I'm so glad my grandchildren weren't with me, I don't know how I would have explained to them what was going on. 

'Some people do go on holiday to try and get over a bereavement and I believe that they could easily book into this hotel without realising what is nearby.

'We lost my brother-in-law in June and I would hate to think of him being wheeled in full view of tourists.'

Jackie arrived at the hotel on the August 13 after a week's cruise for her 60th birthday, having booked the package holiday through Thomson for £3,750.

Jackie arrived at the hotel, which is across the street from the Maritimo Cita Previa hotel (pictured) on the August 13 after a week's cruise for her 60th birthday

Jackie arrived at the hotel, which is across the street from the Maritimo Cita Previa hotel (pictured) on the August 13 after a week's cruise for her 60th birthday

However she claims the view left her not wanting to use the balcony during her stay.

The former care worker decided to complain in-store on her return as a urine infection while away left her unable to cope with moving to a different room. 

A spokesperson for Thomson said: 'We were sorry to hear about the customers' experience and would like to thank them for bringing this to our attention.

'Our customer service team is in direct contact with the customers and resort team to further investigate the issues and resolve the matter.

'Unfortunately as we were not made aware of customers complaint issue while they were away we were unable to offer a suitable resolution.

'We would always encourage our customers to speak to our destination team who are on hand should anyone have any concerns while on holiday.'

The couple filmed footage from their room at the Club Hotel Rui (pictured) in Torremolinos, Costa Del Sol, which shows two orderlies wheeling a body under a white sheet

The couple filmed footage from their room at the Club Hotel Rui (pictured) in Torremolinos, Costa Del Sol, which shows two orderlies wheeling a body under a white sheet

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Journalist, writer and broadcaster, based in London and Paris, her latest book is Touché: A French Woman's Take on the English. Read more articles from Agnes.

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