• Holidays

    Travel firms and airlines including BA 'make exaggerate claims' on Atol travel protection

    Travel companies and airlines, including British Airways and Lastminute.com, have been accused of potentially misleading customers as they exaggerated the financial protection on offer to stranded passengers.An investigation by consumer group Which? said that travel firms and airlines regularly gave travellers inaccurate information about what is covered by the Air Travel Organiser’s Licence scheme (ATOL).It comes as Monarch Airlines collapsed last week cancelled upcoming flights and holidays, hitting around 750,000 customers, and Ryanair announced it was cancelling 20,000 flights due to a shortage of pilots. 'Inaccurate': BA staff said in 'several occasions' that passengers would be covered if they just purchased ...

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  • Holidays

    Business-class flight searches up 63% this year as holidaymakers consider the extra expense of travelling in luxury

    Appetite for business-class travel appears to have grown this year with a website reporting a 63 per cent increase in 'premium cabin' flight searches compared to 2016.Asprational holidaymakers flying from London airports to popular long-haul destinations are looking increasingly at business and first class: searches for London to Bangkok showed an increase of 94 per cent, while London to Cape Town grew by 60 per cent and London to Singapore topped the list with an increase of 166 per cent.Many travellers may feel business class is out of their budget, but Cheapflights has also revealed how they can fly at ...

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  • Holidays

    How to wind down (before you take off): An airport lounge can get your holiday off to a flying start... for a price

    Once solely the preserve of VIP passengers, airport lounges are now available to everyone at a price and can get your holiday off to a flying start.Lounges allow passengers to escape the chaos of the airport terminal and chill out with comfortable seating, unlimited food and drink and free wi-fi. But with entry to the most luxurious lounges costing 40 or more, the price tag might put some off. Yet there are ways to cut costs, especially for regular travellers. Flying visit: Airport lounges can offer a welcome relief from the chaos in the departure loungeAIRLINE VERSUS AIRPORT LOUNGESIt is ...

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  • Holidays

    Who will stand up to the car hire sharks? Holidaymakers are being fleeced but from the regulators there's only shameful silence

    Today Money Mail calls for a major crackdown on the car hire sharks that rip off British holidaymakers.We have been bombarded with thousands of messages and responses after our investigations revealed the dirty tricks these firms use to rip off tourists in Europe.Readers have described how they feel utterly helpless when they're flogged expensive add-ons at collection desks and powerless to recover damage charges that are unfairly deducted from their credit cards. Scandal: Car hire firms are going to every length to hide the true costs of the final bill from customers.Worse, they are paying for repairs the car hire ...

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  • Holidays

    What exactly is going wrong with BA?

    JENNY and Neil Morgan had planned the holiday of a lifetime to South America this November.The couple, in their 60s, splashed out thousands of pounds on British Airways flights to Lima, the capital of Peru. Their tour would take in the ancient Incan city of Machu Picchu in the Andes, the picturesque beaches of Uruguay and, finally, the birthplace of tango dancing, Buenos Aires in Argentina.But in April, the Morgans plans began to unravel when they logged on to the BA website to find their flights had been cancelled and the airline hadn t told them. Grounded: The airline cancelled ...

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  • Holidays

    Are you unwittingly adding to your holiday spending costs? Beware rip-off fees for paying in pounds abroad

    Holidaymakers could be unwittingly adding as much as 10 per cent to their costs by choosing to pay by card in pounds rather than the local currency.When you pay in pounds, bars, restaurants and shops can set their own exchange rate rather than using your bank's. This Dynamic Currency Conversion (DCC) allows them to load the rate, typically adding an extra 6 per cent fee on top, and sometimes even more.The fee is easily avoidable, but it ends up costing Britons a collective 500 million per year, according to research by FairFX. Eye-watering fees: Make sure you always pay in ...

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  • Holidays

    Too good to be true: How we fell for a fake Sicilian villa on Airbnb and paid 4,000 to a fraudster

    Families preparing to jet abroad to villas booked online weeks or even months ago should triple-check their reservations are genuine before they leave for the airport.Reassuring yourself costs nothing. But turning up at a villa already occupied or that does not exist can result in misery as well as prove a financial disaster.Millions of pounds a year are lost by travellers as a result of making holiday bookings that turn out to be bogus. According to official police figures, more than 100 travel related scams a week are currently being carried out by conmen a rise of 20 per cent ...

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  • Holidays

    'I feel like the stigma of cancer will last me a lifetime': Survivors are forced to pay four times more for travel cover - here's how to save

    The average cancer survivor pays an eye-watering 133 for a travel insurance policy if they have had a diagnosis in the past nearly four times the average cost of 37.And according to Macmillan's latest research, a fifth of survivors hand over more than 200 to enjoy a much-needed holiday after treatment.Some will end up shelling out over 27 times more than those without a pre-existing condition, with an estimated 7,500 holidaymakers charged more than 1,000.Even more unfairly, as many as 8,500 cancer survivors could in fact be turned away completely when trying to buy travel cover, despite 10 years passing ...

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  • Holidays

    Don't use our travel money cards in cashpoints, warns Post Office after customer loses 100 in fees in a week

    Heading to the sun?Don't use your Post Office card at foreign cashpointsThe Post Office is telling holidaymakers to avoid using its travel money cards at ATMs abroad after a customer lost 100 in fees in a week.Travel money cards, which you can load with euros or dollars before you fly, are often advertised as an easy and safe way to spend on holiday.However, last month Money Mail revealed how some cards are riddled with fees and catches that make them more expensive than some ordinary bank cards.For example, while most travel cards are fee-free in shops and restaurants, some ...

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  • Holidays

    Beware of calling home from a cruise: New EU rules for roaming charges DON'T apply if you're at sea

    Holidaymakers taking a ferry ride or cruise in Europe this summer should watch out for high roaming charges.New rules introduced last month mean calling, texting and surfing the internet on your mobile when you re in the European Union should cost you no more than when you re at home. But these rules do not apply to ferries and cruises even in European waters. Exception: New EU rules for roaming charges do not apply to ferries and cruises even in European watersInstead, you can still be charged expensive international roaming rates because ferries use their own network, operated by satellite. ...

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  • Holidays

    Save money abroad - don't pay with your debit card: If you re jetting off, here's how to avoid being hit by hidden, rip-off charges

    Holidaymakers are being warned to think twice before flexing their everyday plastic when spending abroad. With every transaction in a shop, hotel or bar, a combination of poor exchange rates and hidden card charges can quickly spoil the memory of a good holiday.This dent in the pockets of holidaymakers will be made bigger by the impact of the weak pound.Sterling is worth 12 to 14 per cent less than it was on the day of the Brexit vote, when compared with currencies such as the US dollar and euro. Thanks to the Brexit effect, travellers now get $91 and 94 ...

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  • Holidays

    Escape to a paradise holiday at home! Set up the hammock, get the barbecue warmed up - and then go on safari (with a little help from virtual reality)

    The summer holidays have begun in earnest, along with never-ending traffic jams, cattle-class flights, tatty hotels and bad food. Here, The Mail on Sunday looks at the holiday alternative a fabulous low-cost home break which does not even involve stepping out of the front door.Relax - with a garden hammock The British summer may be brief but when the sun is out there is no better place to relax than out in the back garden.A deck chair used to be the way to lap up the rays but these days people are turning to hammocks. Not having palms tree to ...

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  • Holidays

    A case of the holiday blues: Start saving, travel next year could cost you 9% more

    The cost of a package holiday could jump by 9 per cent next year, according to analysis of two of the country s biggest tour operators.Big travel firms are already marking up prices for summer 2018 as major currency contracts which have protected them and their customers from the worst rises begin to expire, according to research stockbroker Bernstein prepared for investors.Travel operators use hedging contracts as insurance to protect them for as much as 18 months after currency shocks. Staying closer to home? The cost of a package holiday could jump by 9 per cent next year, according to ...

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  • Holidays

    Holidaymaker, 28, at five-star hotel hit with 25,000 bill after falsely claiming she had suffered food poisoning

    A 28-year-old holidaymaker from Wales has been ordered to pay 25,000 to Thomson, after a court found that she lied about getting sick to claim compensation.The case, revealed today by Money Mail, serves as a serious warning to Britons going abroad this summer.Over the past year, tens of thousands of families have submitted sickness claims, often encouraged by law firms promising big payouts but many are suspected of exaggerating their symptoms.Now, those caught lying face huge legal bills and even prison sentences. Fraudulent claims: Over the past year, tens of thousands of families have submitted sickness claims, often encouraged by ...

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  • Holidays

    How to fight back against the car hire traps: Greedy rental firms bill drivers 8,000 for vehicle damage, 200 for a sat nav and 90 for an empty tank

    Car hire firms are stinging holidaymakers with rip-off charges for scratches, child car seats and petrol refills, a Money Mail investigation has found.We can reveal that firms are charging up to 8,400 if you damage a family saloon in Europe and haven't bought extra insurance.Some holidaymakers claim they are being billed for repairs that never take place. In some cases, the fees are only showing up on their bank statements when they return home.Others are arriving at European pick-up desks to find that renting a sat nav or booster seat for two weeks costs triple the price of buying a ...

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