• Bills

    Warning: Foreign hotels are being paid to send sick tourists to expensive private hospitals where their insurance isn't valid

    Holidaymakers risk being stung for thousands of pounds if they fall ill or are injured abroad this summer even if they have travel insurance all because they are sent to the wrong hospital.Travel insurers are warning tourists that many hotels and resorts, especially in Spain, Greece, Cyprus and Turkey, automatically send guests to private hospitals when they have an accident or need treatment. This is because they receive a referral fee from the hospital.But most travel insurance policies including those from major providers such as Columbus Direct, the Post Office, Thomas Cook and Insure and Go do not cover treatment ...

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    Pack a pet passport and. . . stay! Our six step guide to taking a pet with you on holiday or leaving it in boarding kennels at home

    Arranging a vacation also means planning for your pets. Whether you want to take a cat or dog on your travels or leave them at home, follow our six step guide to happier holidaying for you and your four-legged friend.Pet passports The Pet Travel Scheme is the official arrangement that allows holidaymakers to travel in and out of the UK without needing to put their pets into quarantine.To comply with the rules a cat, dog or even a pet ferret must be fitted with a microchip and vaccinated against rabies as well as have any required booster vaccinations. This can ...

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  • Bills

    Six top tips to cut the cost of your mobile phone: How to avoid rip-off contracts and where to find the cheapest deals

    Mobile phones have become more than just a means to contact people in an emergency.Technology has warped them into a source of news, a way to track our health, order a taxi, listen to music, watch TV and do our shopping on the go.Unfortunately however as they have got smarter, the cost has soared and you can now pay a just shy of 1,000 for a top-of-the range handset.But staying wise to a few of tricks could save you a small fortune - here are our top tips to lowering the cost. Are you paying too much? Don't let your ...

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  • Bills

    Railcards finally go digital: Free app will let you save a version on your mobile so you needn't worry about forgetting it

    How many times have you arrived at the station and realised you have forgotten your rail card? Or made an impromptu train journey without having it on you and then had to pay full price?From the autumn that needn't be a problem, as a new rail app from the Rail Delivery Group will allow you to have an online copy stored on your phone.Once rail passengers have a digital version of their railcard stored on the app, they will be able to use it to access money off train tickets without having to worry about the paper version. An end ...

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  • Bills

    Extra Energy set debt collectors on me so I paid it 93 - now it says that was a mistake, so why can't I get a refund?

    Holly was sent a demand for payment in error and paid it, when Extra Energy realised the mistake she wasn't refunded I recently received a letter to my flat from a debt collector addressed to 'Dear Sir/Madam' with a demand for 92.99.It was in relation to my energy provider, Extra Energy, so I called the agency and paid the full sum.I then called Extra Energy to find out what had happened and I was told the letter wasn't for me but for the previous tenant, who moved out a year earlier.The letter had been sent in error and I ...

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  • Bills

    When will mobile phones replace cash? One in five shoppers think all payments will be made through our phones in the next FIVE years

    One in five consumers prefers paying with their mobile phone rather than using cash or a card, new research has revealed.While if they spot a queue at the till, 73 per cent of shoppers have admitted to abandoning their items and leaving the shop.But new technologies, such as self-scanning machines, are also unpopular and around half of us hate using them. One in five consumers prefer paying with their mobile phone rather than using cash or a cardThe research, from shopping app Ubamarket of 2,000 adults, showed consumers are fed up with waiting in queues to hand over cash in ...

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    Sky launches a reward scheme for longstanding customers - including a new channel for those who haven't switched for at least three years

    Sky has launched a new free loyalty programme for customers to reward them for the length of time they've been with the company.The benefits on offer range from access to prize draws for free tickets to sporting events and film screenings, to free set up for Sky Q and a priority customer service channel.The level of membership you're entitled to depends on the number of years of loyalty you've stacked up, with the best going to those who have been with Sky 15 years or more. Sky VIP: The VIP programme has four tiers with the best benefits to long-term ...

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  • Bills

    Angry customers charged exit penalties when Virgin Media can't provide a service... but we've found some who have beaten the fees

    Justin Kerfoot from Cardiff has recently paid Virgin Media 240 in early exit fees.Although he was a customer for more than 18 years, when he moved into a new build property and the service wasn't available, he was slapped with the charge because he was still in his minimum contract term.He's not alone. Scores of customers who have had to pay out the fee have spoken to us and the firm is now being investigated by the regulator. Bill Malpus, Kirsty Louise Smith and Kevin Sinclair were all charged early exit fees by VirginKevin Sinclair who lives in Reading had ...

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  • Bills

    Extra Energy complaints flood in after we reveal customers are being wrongly hounded by debt collectors

    Money Mail has been inundated with complaints from former Extra Energy customers, after we revealed the supplier was using debt collectors to chase households for money they didn t owe.It has been under investigation by the energy watchdog for more than a year over bill blunders and complaints handling.We are passing on our evidence of customers being wrongly hounded by debt agencies for Ofgem to feed into its inquiry. Ofgem probe: Extra Energy as been under investigation by the watchdog for more than a yearFor example, Rebecca Baker, 43, a compliance officer from Stoke-on-Trent, left Extra Energy last November and ...

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  • Bills

    Millions of Virgin Media customers to see price hikes of up to 3.99 a month - but you can avoid paying more

    Virgin Media customers will see their bills rise by an average of 4.7 per cent from November, adding between 1.99 and 3.99 onto monthly bills.The firm has blamed the price rise on the 'continued investment in its ultrafast network'. But customers who don't want to pay the increased fee are free to leave and switch to another provider without facing a penalty. Virgin is putting up prices are rising on several bundles and for those with phone or broadbandThe cost for most new and existing customers will rise by up to 3.99 per month from 1 November. It is writing ...

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  • Bills

    How to beat the British Gas price hike: Energy bills are due to rise 12.5% but you can SAVE 276 by acting now

    British Gas has become the last of the big six energy providers to announce a price hike, of 12.5 per cent on electricity bills on average from 15 September.This will increase the bills of those with a standard variable tariff to an average of 1,120 a year, or an extra 76.But those on one of these accounts, could avoid the hike and save 276 by switching to the cheapest energy tariff on the market today. Price hike: British Gas customers with a standard tariff will see prices rise 12.5 per centBritish Gas has the cheapest average price for a standard ...

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  • Bills

    Help! I've been waiting seven months for Extra Energy to refund me 370 and now it won't answer my emails

    Simon has been waiting seven months for a refund from Extra EnergyI ve been waiting since January for Extra Energy to refund me the 370 I am owed in overpayments.My direct debit had been set too high and when I realised I was in credit to the company, I asked it for my money back.But instead of transferring me the cash, it delayed processing the refund because it said it was having billing issues .It had taken so long for me to get a response from the energy firm I eventually went to the Ombudsman which in June ruled ...

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  • Bills

    Do you need travel insurance for a holiday in the UK? Half taking a staycation have no cover - but it's not always needed

    Half of those staying in the UK for their summer holidays this year do not have any insurance to cover their trip, new research has shown.This is despite the average holidaymaker taking 676 in valuables away with them on their 'staycation'.But with a free national health service at the point of service, is it ever necessary to take out additional travel insurance when holidaying in your home country? Without insurance holidaymakers have no cover for lost, stolen or damaged belongingsIn a study of 2,500 Britons by the insurer Policy Expert, 75 per cent said they were taking a holiday in ...

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    Money-saving tips to help families cut costs over the holidays and still have a great summer

    Many families are in the thick of the most expensive weeks of the year the long summer holidays. According to the Family and Childcare Trust, the average cost of childcare during the period is 125 a week in England slightly less in both Scotland and Wales. The costs are double what most families spend on food and drink in a week.Even those parents who stay at home with their children face rising bills. A recent survey by deals website Groupon indicates that parents spend 251 on activities to keep their children occupied during the school holidays, and spend an extra ...

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    'Cancer is cancer... I had no idea that mine wasn't covered': Maureen paid 56 every month for critical illness insurance that failed her when she needed help

    Shock: Despite needing to undergo a mastectomy, Maureen McShea found she wasn t covered by her critical illness policyTens of thousands of people with long-standing financial protection policies are being urged to check they are still fit for purpose and upgrade them if not.The warning comes from palliative care nurse Maureen McShea, who recently found her insurance did not cover the cancer she was diagnosed with late last year.She had to undergo a mastectomy, but was shocked to learn her cancer was not covered by the critical illness policy she took out in 2001. If she had taken out ...

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quotes

Everyone went outside to smoke cloves and bitch about having to stay after for the State.

Jon Stewart on events following Charles — January 19, 1999