• Bills

    BT slams customers with price hikes ranging from 4% to 33% on broadband, calls and BT Sport as it cuts landline costs

    BT broadband and Sport customers will be hit with price hikes of up to £36 a year from January 2018 and higher costs for some calls.The price increases, which will take place from 7 January, range from a 4.6 per cent increase for its fibre broadband to a 33 per cent rise for some BT Sports customers.However, the price hikes come as BT announced it will slash landline charges for line-only customers from £18.99 to £11.99 from April next year after Ofcom, the regulator, said the deal was ‘poor value for money’. Price rises: But customers unhappy with the hikes ...

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    Nearly a third of mobile phone users are stuck with a rubbish signal - and EE and Three customers and those in Bristol report the most issues

    Almost a third (29 per cent) of UK mobile phone users are still blighted by poor or no reception for voice calls at home, a new study suggests.Bristol residents are most likely to suffer from poor indoor mobile reception (39 per cent), followed by those in Cardiff and Norwich (35 per cent), Plymouth (33 per cent) and Sheffield (33 per cent). Even those living in the capital are affected, with 30 per cent of Londoners reporting poor or partial indoor mobile reception.Three and EE customers are most likely across the big four networks to report their coverage as poor (32 per ...

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  • Bills

    Four in ten households are owed £85 by their energy provider - but only 9% ask for a refund

    Four in ten households are entering the winter with credit of more than £80 on their energy accounts but the vast majority just let it go, new research shows.About half Britons opt to pay for their gas and electricity by monthly direct debit as it often means getting a discount on the bill.However, the amount they end up paying is sometimes higher than their consumption, especially at the end of the summer or if they fail to provide regular meter readings, research shows. Overpaying: A quarter of UK households are owed £100 or more from their energy providerThe average overpayment ...

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  • Bills

    Brighthouse to pay out £14.8MILLION to a quarter of a million customers after watchdog finds it didn't act as a 'responsible lender'

    High street shop Brighthouse, which allows customers to rent goods with interest of up to 99.9 per cent, will pay £14.8million in compensation after the city watchdog concluded it didn't act as a 'responsible lender.'The redress will go to 249,000 customers linked to lending agreements which 'may not have been affordable' and payments 'which should have been refunded' the Financial Conduct Authority said.Brighthouse provides household goods to customers on hire purchase agreements over a set period of up to three years. Compensation: The shop which charges interest up to 99.9% for goods has been probed by the FCASome examples include ...

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  • Bills

    Energy firms accused of scare tactics as they now claim customers must get smart meters because their old ones may be 'unsafe'

    Energy suppliers are adopting scare tactics to force customers to rip out their reliable old meters and replace them with unnecessary ‘smart’ alternatives.Provider SSE is sending out ‘keep your home safe’ letters to some of its 7.7 million customers.The letters state that the customer’s electricity meter is ‘nearing the end of its lifespan and needs to be replaced’ with a new smart meter. This is even though it may continue to work perfectly well for decades. To increase alarm it also states older meters can become ‘unreliable’ and ‘unsafe’. Electrician Mile Redfern-Jones said: 'In all my years I have never come ...

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  • Bills

    Billing blunders see 1.3m energy customers overcharged 102m with thousands still awaiting refunds

    More than a million energy customers have been overcharged a total of 102million over the last year because of billing errors, new research has revealed.Nearly 1.3million households were forced to pay an average of 79 more than they owed, and some are still waiting for a refund, according to a study by price comparison website uSwitch.Around one in three of customers affected said they were charged for an amount that did not match their meter readings, while a quarter said their energy bills did not add up correctly. More than a million energy customers have been overcharged a total of ...

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  • Bills

    EXPOSED: Vodafone adds sneaky 1-a-month charge to contracts of a million users

    Vodafone has added a sneaky 1-a-month charge to more than one million customers' mobile phone contracts, Money Mail can reveal.The new fee which will net the telecoms giant millions of pounds a year has been added to every new monthly contract taken out since February.Vodafone says the service offers customers extra protection against any harmful websites users may visit while surfing the internet. The so-called 'Secure Net' software is included on monthly contracts and is advertised as a 'free three-month trial' in Vodafone's promotional material. Grab: Vodafone is charging customers 1-a-month for software to protect against any harmful websites users ...

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  • Bills

    Smart meter hard sell: Energy firms accused of pressuring customers into getting new devices - even though it's optional

    Money saver? But customers say they are being pressured into getting smart metersEnergy customers say they feel pressured by their supplier into getting a smart meter even though it's optional.Power firms are supposed to fit the meters, which display the cost of energy as you use it, in every home by 2020, but there is no obligation to get one.Retired John Freear, 69, of Coventry, received an email from E.ON saying: 'Reminder: Your meter is being phased out.' He says: 'When I got the email it made me think I had to make an urgent decision. It didn't seem ...

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  • Bills

    Warning: Foreign hotels are being paid to send sick tourists to expensive private hospitals where their insurance isn't valid

    Holidaymakers risk being stung for thousands of pounds if they fall ill or are injured abroad this summer even if they have travel insurance all because they are sent to the wrong hospital.Travel insurers are warning tourists that many hotels and resorts, especially in Spain, Greece, Cyprus and Turkey, automatically send guests to private hospitals when they have an accident or need treatment. This is because they receive a referral fee from the hospital.But most travel insurance policies including those from major providers such as Columbus Direct, the Post Office, Thomas Cook and Insure and Go do not cover treatment ...

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    Pack a pet passport and. . . stay! Our six step guide to taking a pet with you on holiday or leaving it in boarding kennels at home

    Arranging a vacation also means planning for your pets. Whether you want to take a cat or dog on your travels or leave them at home, follow our six step guide to happier holidaying for you and your four-legged friend.Pet passports The Pet Travel Scheme is the official arrangement that allows holidaymakers to travel in and out of the UK without needing to put their pets into quarantine.To comply with the rules a cat, dog or even a pet ferret must be fitted with a microchip and vaccinated against rabies as well as have any required booster vaccinations. This can ...

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    Six top tips to cut the cost of your mobile phone: How to avoid rip-off contracts and where to find the cheapest deals

    Mobile phones have become more than just a means to contact people in an emergency.Technology has warped them into a source of news, a way to track our health, order a taxi, listen to music, watch TV and do our shopping on the go.Unfortunately however as they have got smarter, the cost has soared and you can now pay a just shy of 1,000 for a top-of-the range handset.But staying wise to a few of tricks could save you a small fortune - here are our top tips to lowering the cost. Are you paying too much? Don't let your ...

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    Railcards finally go digital: Free app will let you save a version on your mobile so you needn't worry about forgetting it

    How many times have you arrived at the station and realised you have forgotten your rail card? Or made an impromptu train journey without having it on you and then had to pay full price?From the autumn that needn't be a problem, as a new rail app from the Rail Delivery Group will allow you to have an online copy stored on your phone.Once rail passengers have a digital version of their railcard stored on the app, they will be able to use it to access money off train tickets without having to worry about the paper version. An end ...

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  • Bills

    Extra Energy set debt collectors on me so I paid it 93 - now it says that was a mistake, so why can't I get a refund?

    Holly was sent a demand for payment in error and paid it, when Extra Energy realised the mistake she wasn't refunded I recently received a letter to my flat from a debt collector addressed to 'Dear Sir/Madam' with a demand for 92.99.It was in relation to my energy provider, Extra Energy, so I called the agency and paid the full sum.I then called Extra Energy to find out what had happened and I was told the letter wasn't for me but for the previous tenant, who moved out a year earlier.The letter had been sent in error and I ...

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    When will mobile phones replace cash? One in five shoppers think all payments will be made through our phones in the next FIVE years

    One in five consumers prefers paying with their mobile phone rather than using cash or a card, new research has revealed.While if they spot a queue at the till, 73 per cent of shoppers have admitted to abandoning their items and leaving the shop.But new technologies, such as self-scanning machines, are also unpopular and around half of us hate using them. One in five consumers prefer paying with their mobile phone rather than using cash or a cardThe research, from shopping app Ubamarket of 2,000 adults, showed consumers are fed up with waiting in queues to hand over cash in ...

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    Sky launches a reward scheme for longstanding customers - including a new channel for those who haven't switched for at least three years

    Sky has launched a new free loyalty programme for customers to reward them for the length of time they've been with the company.The benefits on offer range from access to prize draws for free tickets to sporting events and film screenings, to free set up for Sky Q and a priority customer service channel.The level of membership you're entitled to depends on the number of years of loyalty you've stacked up, with the best going to those who have been with Sky 15 years or more. Sky VIP: The VIP programme has four tiers with the best benefits to long-term ...

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